Refund and Cancellation Policy

1What you can buy

Povie Studio sells digital access to make videos with AI in your browser. All payments go through PayPal.

Before you pay, checkout shows the exact price, what's included, how often you'll be charged and the total including any tax.

2How and when you get it

• Everything is digital. Nothing is shipped to you.
• Delivery is instant. As soon as PayPal confirms your payment, your plan or credits are added to your Povie Studio account and you can use them right away in your browser. This usually takes a few seconds.
• Your videos appear in your browser when they're ready, and you can download them as video files to post on TikTok, Instagram Reels or YouTube Shorts.
• Receipts: PayPal emails you a receipt for every payment.
• If your plan or credits don't show up within a few minutes, refresh the page. Still missing? Email us with your PayPal transaction ID and we'll fix it, or refund you if we can't.

3Cancelling a subscription

You can cancel any time, in either of these ways:

• In Povie Studio: open your account settings and cancel your plan.
• In PayPal: log in, go to Settings, then Payments, then Manage automatic payments, choose Povie Studio and cancel.

When you cancel:

• You won't be charged again.
• You keep your plan until the end of the period you already paid for. After that, paid features stop.
• To avoid the next charge, cancel before your renewal date. Forgot? See "Renewal you didn't mean to keep" below.
• Deleting your Povie Studio account also cancels your subscription.

Credit packs are one-time payments, so there's nothing to cancel.

4Refunds

If you changed your mind

• First purchase: if it's your first paid purchase on Povie Studio, you can get a full refund if you ask within [REFUND WINDOW, e.g. 7 days] of paying. One first-purchase refund per person.
• Unused credits: you can get a refund for credits you haven't used if you ask within [REFUND WINDOW, e.g. 7 days] of buying them.
• Renewal you didn't mean to keep: if your subscription renewed and you haven't made any videos since, ask within [REFUND WINDOW, e.g. 7 days] of the renewal. We'll refund it and cancel the plan.

If something went wrong

We always fix these, no matter the reason you bought:

• Duplicate charge: we refund the extra charge in full.
• Charged after you cancelled, or charged the wrong amount: we refund the charge or the difference.
• Paid but didn't get your plan or credits and we can't fix it: full refund.
• A video failed because of a problem on our side: we give back the credits it used.
• A payment you didn't make: contact PayPal right away to secure your account, then tell us.
• A teen bought something without permission: a parent or guardian can email us, and we'll refund what hasn't been used.

What we don't refund

• Credits already used to make videos, even if you don't love the result. Making a video uses real computing power. (Videos that fail because of us are covered above.)
• The rest of a subscription period after you cancel, outside the cases above. You keep access until the period ends instead.
• Purchases on accounts closed for breaking our rules, unless the law says otherwise.

Your legal rights

If you live in the EU or UK, you usually have 14 days to cancel online purchases. For digital content that starts right away, checkout will ask you to agree that your purchase starts immediately and that you lose that 14-day right once you start using it. Our own refund window above still applies. Nothing in this policy takes away any other rights you have under consumer law, for example if what you bought doesn't work as described.

5How to ask for a refund

Email jake@kokoai.im with the subject "Refund request" and include:

• the email address on your Povie Studio account,
• the PayPal transaction ID (it's in the receipt PayPal emailed you),
• the date and amount of the payment, and
• a short reason (optional if you just changed your mind).

We reply within [RESPONSE TIME, e.g. 2 business days]. Approved refunds go back to the PayPal account or payment method you used. PayPal usually shows a refund within a few days. If PayPal charged your card or bank, your bank may take longer to show it. When we refund a purchase, the plan or credits from it are removed from your account.

6PayPal disputes

• Please email us first. We can usually fix things faster than a dispute can.
• You can still open a dispute in PayPal's Resolution Center at any time. PayPal's Buyer Protection rules and time limits apply (usually up to 180 days after the payment).
• We answer every dispute and share the details of your purchase and delivery with PayPal.
• If we've already refunded you, we'll tell PayPal so you aren't refunded twice.

7Changes to this policy

We may update this policy. The "Last updated" date at the top shows the latest version. Changes apply to purchases made after that date. Purchases you already made follow the policy that applied when you bought them.